We offer you a warm welcome to GoTango.
Last updated on 4th May 2016
These terms and conditions (Service-User terms) apply on the usage of our website www.gotango.in (the "Website"),as well as to all information, recommendations and/or services provided to you through the Website or through the Customer Care (The CC) centralised phone number +91-9663552111. The term 'YOU' refers to the user of our services through Website, and the CC.
Technical or other details about any device which you use to access the Services, including: Internet and/or network connection; your Media Access Control (MAC); any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type or other software; your hardware or mobile device details (including your mobile device type and number and mobile carrier details), if applicable; or other technical details. This is technical data about our users and their actions and patterns, which we do not believe identifies any individual. GoTango may store such information itself or such information may be included in databases owned and maintained by GoTangos’ employees.The Services may use such information and pool it with other information on an anonymised and generalised basis to track, for example, the total number of users of our Services, the number of visitors to each page of our Site and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.
GoTango uses your information in following ways:
GoTango takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to GoTango via Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
In warranty products
We are an aggregator and have collaborated with authorized service center of the brands we serve. In case you select the authorized service center then, you will be informed about the center where your device has gone for repair. We don’t owe any responsibility for any damage done by the service center to your device during repair. We will provide minimum 1 month warranty after repair which may increase with the respective brands. Warranty coverage vary with the brands so, if any problem which is not covered in warranty by your brand will be chargeable after repair. Dead phones with no identity number viz. IMEI or any other shall be identified through their physical appearance and GoTango will not be liable in case you think your phone has been changed with any other phone. In cases, where the original bill is not presented for in warranty products then the service centre may deny repairing the same as they demand original bill for in warranty products.
Out of warranty Products
Out of warranty products has two category of centres to select from viz. Authorised service centres and GoTango certified repair centres.
Authorised Service centre: These are the company authorised service centres which also takes in warranty products. Parts used by them is totally on their discretion. GoTango is not involved in the actual repair process. GoTango is a facilitator which gets your gadget repaired by them. Any kind damage done by them to your gadget is not our responsibility. You will always be informed about the service centre and you can track your order at our website or from the service center directly by using the job sheet no. which will be provided to you by us.
GoTango Certified repair centers: These are some of the best centers of the city and provide best quality and price as per our knowledge. These centers are given the authority to repair the order received on GoTango.in. Since we are an aggregator so, we don’t take full responsibility of the repair done by them but we shall try to suffice the mistake done by them to an extent. If we feel that we can’t do much about the case then our vendor and you has to talk directly to settle the matter whatsoever it may be.
We provide standby mobile to you but the availability of the same may change from time to time. It may be possible that you may not the get the same even if you opt for one in case of unavailability of the mobile. You have to return the standby mobile in same condition as it was given to you. Any damage done to the standby mobile will solely be your responsibility.
Warranty on repair
When you have selected authorized center for repair then warranty provided on repair will be decided by the service center of your respective brand. In other case, when you have selected GoTango certified center then you will get 1 month warranty only on the part replaced or repaired by the center. There won’t be any warranty on any other part or problem which was not the part of the repair process. Warranty will not be applicable if we feel that the device has undergone any kind of physical damage which includes damages due to water too. We are not responsible for any other problem which we have not addressed during repair.